If your map download was interrupted you can resume downloading by clicking the link below and following the simple steps. In rare cases, your navigation device may not start correctly or may stop responding.
If this happens, try resetting your device. If your navigation device is looping after a map update, you need to remove a file from the map folder on your device. To improve your TomTom site experience at any time click here. Software Updates Navigation Devices. Device Management MyDrive Connect. Get Started Set up your product. Help Search FAQs. Contact Warranty. Popular topics Map update. Sorry, no results found Oops! All results All results.
MyDrive Manage your routes and view traffic information. Account Account details. Help me now. How can we help you? I have a new device, where do I start?
Learn more. I have just purchased a map, now what? If your navigation device is looping after a map update, you need to remove a file from the map folder on your device.
Help me now. How can we help you? I have a new device, where do I start? Learn more. I have just purchased a map, now what? I want to buy an update for my map. I want to update my map and I already have a subscription for it. I want to buy a map for a different region. I think I already have a map subscription, how do I check? I want to know if my map is up-to-date. I want to contact Customer Care for assistance. Error messages If you see an error message during an update, you can usually resolve the issue by keeping your device connected and starting the update again.
Device not recognized If your device is not recognized by your computer, you may need to install updated software or drivers.
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